It is the customer’s responsibility to ensure that the electrical items that have been ordered will fit through all access points into the room for which they are intended and that there is sufficient access for a large delivery truck to reach the delivery address, as fees for redelivery or cancellation will apply.

Full payment must be received before delivery/collection of goods.

The delivery crew will not attempt delivery if there are health and safety issues or where damage to your home may result. They will not remove doors or windows. All points of access in your property must be measured to ensure that they are adequate for the size of the goods being delivered. If the delivery team have difficulty placing an item in the area of your choosing due to limitations the items will be placed in another area of your home. If you insist that the delivery team manoeuvre an item in a difficult situation, you will be responsible for any resulting damages to the product and the premises.

We offer a delivery service on all items. A delivery charge applies to all home deliveries. Harvey Norman engages the use of independent transport companies for deliveries and the service is carried out by a trained one or two man crew. Any claims relating to personal property, damaged products, or products that are soiled during the course of delivery should be reported directly to the Harvey Norman Customer Assist Team on 01 8971520 within 24 hours. Although we are unable to give a specific time of day for deliveries, we will try to accommodate all customers where possible. In the event that a scheduled delivery is cancelled by you or a redelivery must take place, a fee will apply.

Our installation service can only be purchased with a delivery service. We currently install appliances on a like for like basis where the new appliance fits into the space in the worktop left by the previous appliance. We will install your new appliance in any position that you choose as long as the services (power, water, waste, etc.) are already in situ. We do not plumb or cable new lines to the new location. Currently, we do not offer installation of gas appliances.

It is a legal requirement that any work carried out on a domestic gas installation must only be carried out by a Registered Gas Installer (RGI). In the event your appliance experiences a fault within the warranty period and a service call is required, you will be asked for the RGI certificate as proof of installation. If you do not have this certificate no service call will be carried out

If you are getting a new home appliance delivered, we’ll take your old one back to be recycled. Please ensure your old appliance is disconnected, clean and ready for the driver at the time of delivery.

If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 7 days and you should return it to the store of purchase only. As this is a Clearance Centre many of the products are limited stock, selling at below normal retail prices so exchanges or replacement products will not be offered. If the unwanted item is returned as sold and is accompanied by the original receipt within a 7 day period, we will refund you in full. Refunds will be refused for items returned without an original receipt. We reserve the right to refuse a return under this policy and if the goods are not in a re-saleable, as sold condition.

We are unable to offer a refund or an exchange under this policy on the following items: large domestic appliances, kitchen appliances where installation has already begun, personal hygiene products & headphones. In addition, any technology products, software DVDs and CDs purchased with a tamper proof seal cannot be returned once this seal is broken. We do not offer refunds or exchanges on ex-display/sold-as-seen items. This policy does not affect your legal rights.

All goods must be inspected on receipt of delivery/collection and any damage must be reported immediately to Harvey Norman. For all large appliances such as washing machines, fridges etc. please contact the Harvey Norman Customer Assist Team on 01 8971520. All small appliances such as hair dryers, microwaves etc. should be returned to the Clearance Centre in Blanchardstown. Harvey Norman is unable to accept reports of damage upon delivery after 3 days so it is critical that you unpack and inspect your goods within this timeframe. Harvey Norman reserve the right to inspect any damage reported before a repair/return is agreed.Electrical goods sold by Harvey Norman are from reputable factories and companies with very high levels of quality control, however faults do occasionally occur. In most cases, faults are of minor nature and can be resolved in the home by a professional electrical technician. If the issue is not corrected back to the manufacturer’s standards, we will refund the item. In the event you receive an item that is faulty, please contact the Customer Assist Team on 01 8971520.

Unless otherwise stated, all electrical products purchased at Harvey Norman are covered by warranty for a period of one year. Extended warranty may be purchased on certain products for further peace of mind. The warranty is void if Harvey Norman determines that any damage to the electrical goods was caused by abuse, negligence, accident or if used for purposes other than which it was intended. Visible surface damage (scratches, nicks, tears, etc.) are not covered under this warranty unless reported within the first 3 days of delivery. Warranty does not cover normal wear and tear.

**The contents of this document exist in addition to and do not affect your statutory rights.