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PLEASE NOTE: Online Clearance Product | Delivery Only
DJI Care Refresh is a service plan that provides you with peace of mind, covering damage to your DJI product. DJI Care Refresh is valid for 12 months and offers up to two full replacements at additional charge if accidental damage occurs to your product during normal use. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
Parts covered
Spark: aircraft, gimbal, camera, battery and propellers.
How is this different to the standard DJI product warranty?
The product warranty is a guarantee of repair service provided by DJI if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected.
Additional charges for replacements under DJI Care Refresh
Spark 1
st replacement €49
Spark 2
nd replacement €69
DJI Care Refresh is bound to the product’s serial number. If you want to replace your product, contact DJI Support via phone, email, or live chat. Then send your product to a designated DJI repair centre under the instruction of DJI Support staff. Our repair staff will conduct damage assessment and send you an invoice. After receiving the invoice, you can either choose to repair your product or replace the aircraft under DJI Care Refresh. You will receive a unit that is new or equivalent to new in performance and reliability after paying the service charge specified in your DJI Care Refresh Service Agreement. The replacement’s serial number will be automatically bound to your DJI Care Refresh plan.
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Free Pick Up In Store (Contactless Click & Collect Now Available)
Can’t wait for delivery or don’t want to pay additional delivery charges? It’s incredibly simple to pick up your online order in store and get your hands on your product quickly and easily. Simply select the pickup in store option and head to your nearest Harvey Norman store to pick up your order.
1.During checkout, select “Pickup” and select your preferred store.
2.After your order is placed, you will receive an “order confirmation email” with your “order confirmation number”.
3.Once the store has confirmed your order and reserved the stock, you will receive an email “Ready for collection”. If you want to use "Contactless Click & Collect" select this option on this email.
4.Bring your "order confirmation number" to the store you selected for pick up, along with photo ID and the credit card you used to make the order.
5.Speak to one of our staff and your order should be processed in minutes.
6.If availing of Contactless Clock & Collect, let the store know you’ve arrived and wait in your car until a member of staff brings your order to you.
Easy returns
If you feel your product has failed a Consumer Guarantee (as defined by Irish Consumer Law) then don't worry you can easily return it to your local Harvey Norman store. We'll even pay for the postage if you live in an area where there is no store. Our returns policy covers any purchased item (conditions apply).
Please Note: To return a Harvey Norman Customer Direct product, please contact our Online Customer Service Team.
You can send us a message to request more information about this product. Just fill in the form below.
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Protect your purchase with Product Care™. Get a brand new replacement if your product suffers an eligible fault through our hassle free support process, plus enjoy a range of exclusive benefits like a product health check and free prints each year so you experience your new product even more.
Discover all of the benefits Product Care™ brings you:
With Product Care™ you can relax knowing your purchase is protected. After an assessment, if your product suffers a fault covered by the terms of your plan, we’ll arrange to have a brand new replacement delivered to your doorstep.
Our range of support options ensure you experience an easy and hassle free process when you need to talk to us about your Product Care™ plan. Whether you are experiencing a fault, or wanting to redeem your entitlements, we will provide you with guidance and support every step of the way.
Having Product Care™ with your purchase means you can enjoy a range of special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.
Spread the cost of your technology over 12 or 24 months and get what you really want today.
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At Harvey Norman we do our best to make sure you’re completely satisfied with your online purchase. However, if you feel your purchase hasn’t met your expectations, we’ve got a quick and easy returns process. All you have to do is let us know within 14 days. For more information view our Returns Policy.
Order online, skip the shipping costs and collect your purchase in any of our 12 stores across Ireland with Click & Collect or sit back and relax as we bring it right to your door with our nationwide Home Delivery Service.
We want to be sure that shopping with us is a stress-free and enjoyable experience. We are passionate about providing excellent customer service, reliable advice, and of course, wide product ranges at the most competitive prices – and you’ll get all of the above in our 12 stores nationwide, as well as in our online store too. To find your local store, use our Store Finder.
All prices are inclusive of VAT. Freight will be an additional charge. Waste Electrical and Electronic Equipment (WEEE) must never be placed in your waste disposal or recycle bins. WEEE is taken back free of charge on a one-for-one like-for-like basis. Local authority civic amenity facilities also take back WEEE free of charge. WEEE recycling is free. Producer Registration Number: 00078WB. © Harvey Norman Trading (Ireland) Limited, Brent House, Swords Business Park, Swords, Co. Dublin. Company No: 362610. Registered in Ireland. Private company limited by shares. All rights reserved.
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