Description
PLEASE NOTE: Online Clearance Product | Delivery Only
This item is available online with Delivery Only and may not be available in-store. Stocks are limited so we recommend purchasing online today to secure your product. For more information please feel free to contact us using the Ask Us tab or via our LiveChat service.
"DJI Care Refresh provides two replacement units for a small additional charge in one year and covers kinds of accidents, such as water damage and collisions, giving you peace of mind.
A drone is not included in this purchase price of this product."
DJI Care Refresh is a service plan that provides you with peace of mind, covering damage to your DJI product. DJI Care Refresh is valid for 12 months and offers up to two full replacements at additional charge if accidental damage occurs to your product during normal use. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
Parts covered
Spark: aircraft, gimbal, camera, battery and propellers.
How is this different to the standard DJI product warranty?
The product warranty is a guarantee of repair service provided by DJI if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected.
Additional charges for replacements under DJI Care Refresh
Spark 1
st replacement €49
Spark 2
nd replacement €69
DJI Care Refresh is bound to the product’s serial number. If you want to replace your product, contact DJI Support via phone, email, or live chat. Then send your product to a designated DJI repair centre under the instruction of DJI Support staff. Our repair staff will conduct damage assessment and send you an invoice. After receiving the invoice, you can either choose to repair your product or replace the aircraft under DJI Care Refresh. You will receive a unit that is new or equivalent to new in performance and reliability after paying the service charge specified in your DJI Care Refresh Service Agreement. The replacement’s serial number will be automatically bound to your DJI Care Refresh plan.
Product Care
Protect your purchase with Product Care™. Get a brand new replacement if your product suffers an eligible fault through our hassle free support process, plus enjoy a range of exclusive benefits like a product health check and free prints each year so you experience your new product even more.
Discover all of the benefits Product Care™ brings you:
Protection
With Product Care™ you can relax knowing your purchase is protected. After an assessment, if your product suffers a fault covered by the terms of your plan, we’ll arrange to have a brand new replacement delivered to your doorstep.
Support
Our range of support options ensure you experience an easy and hassle free process when you need to talk to us about your Product Care™ plan. Whether you are experiencing a fault, or wanting to redeem your entitlements, we will provide you with guidance and support every step of the way.
Advantage
Having Product Care™ with your purchase means you can enjoy a range of special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.
