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Fulfilment & Returns

Delivery

• We offer a comprehensive nationwide delivery service; we aim to deliver all orders as quickly as possible.
• Computers & Electrical – 5 to 7 days on stocked items.
• Furniture & Bedding – 7 days stock items, Non Stock varies with supplier.
• Harvey Norman Customer Direct: please refer to each individual product description page for accurate lead times.
• Note: Delivery times for rural areas may vary depending on routes and availability.

Free Click & Collect In Store

Can’t wait for delivery or don’t want to pay additional delivery charges? It’s incredibly simple to collect your online order in store and get your hands on your product quickly and easily. Simply select the Click & Collect option and head to your nearest Harvey Norman store to collect your order.

1. During checkout, select “Click & Collect” and select your preferred store.

2. After your order is placed, you will receive an order acknowledgement email with your order number.

3. Once the store has confirmed your order and reserved the stock, you will receive an email to inform you that your order is “Ready for collection”. If you want to use "Contactless Click & Collect" select this option on this email.

4. Bring your order number to the store you selected for Click & Collect, along with photo ID and the credit card you used to make the order.

5. Speak to one of our staff and your order should be processed in minutes.

6. If availing of Contactless Click & Collect, please click the link in your email “ready to pick up” to let the store know you are on your way. When you have parked in the designated parking bay, open your email, and choose the “I’m here” option and a member of staff will bring your purchase out to your car.  

Easy returns

Store Purchases: For all items purchased from a physical store, please return to your local Harvey Norman Store. Please see Terms & Conditions here.

Online Purchases: For all items purchased via our Online Store (website), please contact our Online Customer Service Team at online.customerservice@ie.harveynorman.com where a dedicated Customer Service Agent will guide you through the process.